liv | (Reply)

From:

In June I went from an HTC Desire Z with its pull-out keyboard to a Samsung Galaxy Note II and I love it. I rationalised it as a saving compared to buying a new e-reader as well.

I went from Orange PAYG to EE contract (I live in the depths of the countryside and Orange/Tmobile/EE are the only provider with coverage here so I don't have a choice) and it took a ridiculous amount of time to get my number transferred even though technically they are the same company. The shop said it would happen automatically but it didn't. Then I phoned and they said I needed a PAC code. The shop said I didn't because I wasn't changing provider. The call centre still said I did. Then the man in the shop decided the only solution was to phone Orange and tell them I wanted to switch providers (even though I didn't) and said they would make lots of offers to get me to "stay" but to ignore them and demand my PAC code. I ended up standing in the shop going "I am leaving Orange. I would like my PAC code" until they gave in. Man in shop agreed this was ridiculous and that Orange/Tmobile/EE are not entirely convinced that they are one company yet. So more evidence for them a) not knowing what on earth they are doing and b) being desperate to keep people.