liv: cartoon of me with long plait, teapot and purple outfit (mini-me)
[personal profile] liv
I have a new phone, so I shall babble about it, because I'm procrastinating.

My contract with Orange/EE came to an end this month. I have been itching to leave Orange for a while because they over-charge and offer only mediocre service. I considered getting out of the usurious system of phone contracts altogether, and buying myself a phone (front-loading the cost instead of spreading it over monthly payments) plus a cheap sim from somewhere like Giffgaff. In the end I decided that Three could offer me good enough value that it was worth having the perks of a full-featured provider.

Leaving Orange was, um, interesting. Having been with them for four years on a medium-cost contract, I'm now apparently worth the effort of the loyalty team. In case anyone is interested, EE were prepared to offer me £12.50 / month off the advertised price of a fairly decent monthly contract, and waive the non Direct Debit fee which is one of my major bugbears. I was almost tempted, because with that much of a discount it would have been pretty good value. But I said no because I am sick of Orange, at least in part because their pricing isn't transparent and they hard sell (I was pretty short with the fourth person who called me to ask if I couldn't be convinced to stay with Orange after I'd already said no to the previous three.) And also because I am in fact willing to pay a bit more for a better phone (EE offered me the HTC Mini) and unlimited included data, because much of the point of having a smartphone is lost if you have to browse the internet in text-only mode because of data caps. Here's the text of the email I sent to the saleswoman rejecting her offer:
Dear Ms T____,

My name is R____ B____. You contacted me recently in the context of my closing my Orange account, phone number 078xx xxxxxx. After I'd told you that I am leaving Orange because you keep adding on hidden costs, you sent me a text offering me 400 mins / 750 MB with the HTC One mini, for £13.50 / month. Although this sounds like a reasonably good offer, I have been burned before by Orange reps who tell me "no hidden costs", but forget to mention the VAT, or a supplement for a particular model of phone, or the administrative fee each month I pay my bill, or the fact that the special price expires three months into a 24-month contract, or offering "free" add-ons which actually add to my monthly subscription, or including Wifi in my data usage so that I unknowingly exceed my data limit. Based on past experience, a supposed £13.50 a month deal is actually going to work out at about £20 per month, which does not compare favourably to the competition.

Please do not come back to me with an "even better" offer; I have been an Orange customer for four years and in this time I have been repeatedly hit with unexpected extra charges after accepting what looks like a good value deal. I'm not saying this to haggle you into offering me a hidden deal as an incentive to stay with Orange. At this point, if you lower the price or offer me a better data allowance or a better model of phone, I'm just going to assume it's too good to be true.

Please close my Orange account with 30 days notice from yesterday, 3rd September. Please also send me a final bill for the remaining weeks of my contract with Orange. I would appreciate if you could send the bill by email or on paper to my home address if preferred, because having closed the account I will no longer have access to the Orange website in order to clear the final payment. I have already received a PAC code to transfer my number to a new provider; please take whatever actions are needed from your end to finalize this transfer.

Many thanks for your assistance,

Dr R___ B____
Anyway, I'm just mentioning this to spread the word that if your contract with Orange / EE is coming to an end, and you don't mind staying with them, it may be worth your haggling a bit, their reps are empowered to give at least 50% off advertised prices plus other perks. And also to put some of my bad experiences with Orange out there on the internet, in case that's useful info to anyone.

I'm a bit annoyed about needing a new phone, to tell the truth; I liked my HTC Desire Z with its slide-out QWERTY keyboard, but I managed to break the battery cover which means that the battery keeps falling out, and none of the little mobile phone repair places can fix that problem, though they can fix what seems like much more technically challenging issues like cracked screens. Also built-in obsolescence means it's not worth putting serious effort or money into fixing the hardware; the phone is increasingly struggling to run modern programs, with the hardware being too slow and the non-upgradable Android version being several major releases out of date. I feel pretty rotten about the social and environmental impact of "needing" a new phone every couple of years, but my phone isn't just a phone any more, it's a handheld computer which I use pretty much constantly for a range of really useful tasks.

I considered the Fairphone which does go a good way to addressing my ethical concerns. Problem is that the thing looks pretty much like vapourware at the moment, and I don't love its values enough to drop over €300 on a phone that may or may not ever exist. Phones with slide-out QWERTY keyboards simply aren't being sold any more, because everybody except me prefers touch screens. I dislike the Blackberry range for several reasons, and most of them apart from the really high end ones compromise on screen size to be able to offer a physical keyboard. So with that option off the table I decided to shop for the best value multi-purpose handheld computer available, with the perk that it happens to be able to use twentieth century style voice phone technology in addition to all the stuff I'm actually going to be using it for.

I was pretty much ready to go for the Xperia T, which as last year's cool thing Three were offering with a reasonably good £23/month deal. After pondering for a while and playing with lots of comparison websites, I decided that it was worth and extra £3/month to go for the Galaxy Note II, which I've been kind of coveting ever since some of my friends started bringing them out at geek gatherings. The camera and music playing hardware are less good, but I really don't need a 13 MP camera in my mobile phone; the Galaxy Note one at 8 MP is still higher resolution than my "real" camera and I think we're well past the point where cameras are limited by the quality of the optics more than the resolution of the sensor. Against that, the Note has a considerably bigger screen, 5½'' diagonal was pretty much a killer feature for me. And twice the RAM; as a child of the 80s I'm still a bit scared by the idea that I'm rejecting a piece of kit on the grounds that it "only" has a Gigabyte of RAM. But I'm glad I made that decision because my new shiny Galaxy Note is burning about 0.9 GB just sitting there existing and running its OS and background processes...

So, based on a few days using this new toy, my opinions: I am not completely sure I made the right decision, it may be that the Galaxy Note is a bad compromise between a phone and a tablet. But honestly, I would really like not to have to carry around three or four different electronic devices, let alone increasing my contribution to heavy metal pollution, resource consumption and labour exploitation that would entail. The Note certainly approaches the ideal of a single, completely general purpose device, small enough for my handbag if not for my pocket. The big screen is really nice. It's big enough and high res enough to read several hundred words without scrolling, which is major plus for me, I read fast and my short-sighted eyes definitely prefer big blocks of small text. And it's big enough to look at photos and watch videos, which (however much it may annoy me) comprise more and more of the content on the web these days. When I first picked up the much-anticipated stylus I found it unbearably annoying, but I'm getting used to it, and it is certainly better for reading long texts or long Twitter / Tumblr feeds than scrolling with my finger.

And I installed Swype, which is just as good as everybody says it is; you can use it for finger-typing or handwriting recognition or voice recognition or its own special method of text input where you drag your finger across the virtual keyboard. The killer feature is that it has really good, and trainable, predictive text, based I believe on technology designed for people using assistive tech. Seriously, this 70p app has transformed my £300 phone from feeling annoyingly inferior to my old phone which for all its faults had a real keyboard, to feeling like the advantages offered by a fast processor and a big screen are worth giving up the keyboard. Thing is, I have been touch-typing since the days when a computer was little more than a glorified word-processor, I can type almost as fast as I think and the physical motion of typing is good for the ways my brain prefers kinaesthetic and verbal modes. However, thumb typing on a teeny phone keyboard doesn't have the advantages of real touch-typing, and I can't argue that the Swype thing works better on a touch screen. And the predictive text makes it fast, I can input about 60 wpm, which is slower than my keyboard speed but good enough for writing comments, texts and short emails, and I can see it getting even better as I train it into my idiosyncratic vocabulary choices and it trains me into the input mode of draw a squiggle on the keyboard and pick the best option. It's a little scary, actually; I feel slightly redundant if a Markov chain can guess what I'm trying to say before I have a chance to type it.

Software-wise, I miss some features of Android 2.x which seem to have been dropped in Android 4.x, notably the ability to switch between programs by pulling down the bar at the top of the screen. Jelly Bean has a multi-window option, which is sort of equivalent, but only some apps support it. So in order to move from Twitter to the internet to FB to DW to the note function, I have to go via the homescreen, and it sometimes loses my "place" when I return to an earlier program. I also dislike the way that the menu and back buttons require tapping part of the frame; the buttons only become visible when you press them, and furthermore they don't respond to the stylus. The default utilities such as browser, email client etc seem less suited to me than those on my older phone, but that's partly a matter of getting used to them and partly irrelevant because I can always install other apps I prefer. Talking of, does anyone have recs for Android browsers and mail clients?

And now that I have a new, fast, up-to-date phone and unlimited data, what apps are worth looking at? I am thinking some kind of videophone app; since I have only 100 minutes / month voice calls, I might as well go for video chat which is free and unlimited. I'll default to Skype if nobody has any better ideas, since most people seem to have Skype accounts, and the prices for calling voice phones are cheaper than what Three charges for calls beyond your allowance. And I probably want a fitness app, one with cardio and strength training plans and videos of the exercises. I positively don't want a weight loss focus and I'm negative-to-indifferent about social networking capabilities. Also are there any high-tech games that are worth having now I have a phone that can handle them?

OK, so what about privacy / security? After all my efforts to escape from the clutches of Google, I'm kind of shooting myself in the foot by getting an Android phone which pretty much offers up my entire life on a plate to the corporation. The issue is that I have managed to get myself locked in to the Android ecosystem; there are apps I rely on, and I have no doubt I'll find more that I'll want to improve on the vendor defaults. And really most of the alternatives to Android are proprietary OSes which are going to have equally many problems. The solution to this is probably that I should jailbreak the phone and install CyanogenMod, but I'm a little scared to do that. I'll probably read up on it and convince myself I can do this without irreparably wrecking my phone or losing access to useful Android apps.

It does seem like there's a more serious problem than Google's intrusiveness, though, which is active spying by US intelligence. Lots of my liberty- and privacy-minded friends are reacting with understandable horror to revelations about National Security Agency surveillance and their ability to get round many types of cryptography. I find Schneier's analysis credible: it seems a lot more likely that the NSA are attacking various weak points in information transfer, such as insufficiently secret keys or insufficiently random random numbers, than that they have some quasi-magical, hitherto unknown mathematical tools allowing them to break strong cryptography directly. So many of my set are stepping up the degree of encryption they want to use in their communications; OTR for instant messengers is all the rage, for example. Schneier himself recommends running everything through Tor, but I've also heard rumours from people who don't appear to be paranoid conspiracy theorists that the US government basically owns most of the Tor nodes.

I have to say, I feel completely fatalistic about these revelations from Snowden and others. I doubt I have the technical know-how to hide effectively from the NSA. And even if I did, I can't expect that everybody I interact with has the know-how or cares enough to encrypt everything. I mean, hey, there are enough people in the less geeky parts of my social circles who haven't learned better than to pass on chain forwards or sign up for fake "social networking sites" that harvest the emails from their address books and spam all their contacts. And even if I could implement sound cryptographic practices and convince everybody I interact with to do so too, that itself would look pretty suspicious to the NSA and would likely just result in intensified efforts to keep tabs on me. I can't fight a state-backed intelligence agency; I'm just going to assume that every aspect of my life is completely transparent to the US government and likely a whole bunch of even shadier actors, I'm just hoping that I'm too boring for them to care about.

This is not a case of "if you've done nothing wrong you have nothing to fear". It's almost the opposite: if a governmental agency is evil enough to prospectively survey all internet traffic and electronic communication, without waiting for probable cause or any kind of transparent judicial process such as obtaining a warrant, they're probably also evil enough to act against me if they feel like it, without waiting until they actually find any evidence to pin on me with their intrusive surveillance methods. I mean, I'll continue to vote for options that seem to be the most privacy protecting available, for whatever good that does. But in my personal habits, efforts to hide my internet traces seem entirely futile.

That said, I do try not to be gratuitously careless, particularly with other people's privacy. It turns out that it's no longer possible to import contacts from old phone to new phone by a direct Bluetooth connection between phones. Instead, the only way to import my old address book is to add all the contacts to my Google account so that both devices have access to them in the Cloud. Well, screw that; I have given up a considerable amount of convenience so that Google doesn't have a complete list of everyone I ever interact with, because they've abused that information in the past. So I'm having to transfer over all my phone numbers manually. Which maybe doesn't help, because I don't know how much of the data Google can just slurp out of my phone anyway, even if it's not officially attached to my Google account, but there you go. Anyway, if you do contact me by phone, and would like to send me a signed text so I don't have to type in your phone number into my new address book, that would be a big help.

(no subject)

Date: 2013-09-09 03:27 pm (UTC)
antisoppist: (Default)
From: [personal profile] antisoppist
In June I went from an HTC Desire Z with its pull-out keyboard to a Samsung Galaxy Note II and I love it. I rationalised it as a saving compared to buying a new e-reader as well.

I went from Orange PAYG to EE contract (I live in the depths of the countryside and Orange/Tmobile/EE are the only provider with coverage here so I don't have a choice) and it took a ridiculous amount of time to get my number transferred even though technically they are the same company. The shop said it would happen automatically but it didn't. Then I phoned and they said I needed a PAC code. The shop said I didn't because I wasn't changing provider. The call centre still said I did. Then the man in the shop decided the only solution was to phone Orange and tell them I wanted to switch providers (even though I didn't) and said they would make lots of offers to get me to "stay" but to ignore them and demand my PAC code. I ended up standing in the shop going "I am leaving Orange. I would like my PAC code" until they gave in. Man in shop agreed this was ridiculous and that Orange/Tmobile/EE are not entirely convinced that they are one company yet. So more evidence for them a) not knowing what on earth they are doing and b) being desperate to keep people.

(no subject)

Date: 2013-09-09 04:03 pm (UTC)
pseudomonas: "pseudomonas" in London Underground roundel (Default)
From: [personal profile] pseudomonas
I put CyanogenMod on my phone, it worked just fine. The main problem is that without installing at a root level an enormous blob of Google code (the google apps framework), you don't have the Google Store. That's a problem, because a large proportion of people writing apps (a majority, possibly?) don't make them available through any other channels at all.

(no subject)

Date: 2013-09-09 04:35 pm (UTC)
pseudomonas: "pseudomonas" in London Underground roundel (Default)
From: [personal profile] pseudomonas
There *are* other sources of apps. F-Droid is good if you want pure Free software; AndroidPit and Appjar and things have a mixture of paid and unpaid apps (generally paid are more of a problem; for unpaid ones the app files are more copiable); Amazon has a reasonable selection (including lots of unpaid ones if you're reluctant to give them money).

Gibberbot is a Free Software OTR-supporting XMPP client for android.

(no subject)

Date: 2013-09-09 04:37 pm (UTC)
pseudomonas: "pseudomonas" in London Underground roundel (Default)
From: [personal profile] pseudomonas
What it boils down to is: if you want a generic app to do a common function, you can probably find one without google. If you want a specific app (for interoperability with someone else or a particular website), you might have more problems.

(no subject)

Date: 2013-09-10 10:31 am (UTC)
pseudomonas: "pseudomonas" in London Underground roundel (Default)
From: [personal profile] pseudomonas

Also: you might want to look at http://www.ubuntu.com/phone/ubuntu-for-android if your phone supports it.

(no subject)

Date: 2013-09-10 01:26 pm (UTC)
pseudomonas: "pseudomonas" in London Underground roundel (Default)
From: [personal profile] pseudomonas

Yes, I'm rather hoping that a decent ecosystem of linux programmes optimized for phones/tablets emerges.

(no subject)

Date: 2013-09-09 05:35 pm (UTC)
nameandnature: Giles from Buffy (Default)
From: [personal profile] nameandnature
Fast switching: long press on the Home button works for me on 4.1.2.

The NSA: I thought something was up when there was an aside about decrypting VPN traffic in a previous story from Snowden, but the scope of it is pretty mind blowing. Yeah, we're doomed.

Partly because if you're dealing with an organisation with a massive budget there's no telling just how deep the rabbit hole goes. Reflections on trusting trust is getting a lot of linkage at the moment for a reason. ISTR if you want an export licence, you show GCHQ your code, so, yeah...

Partly because fixing it with the current Internet is hard and most people (including me) can't be bothered. I got briefly enthusiastic about PGP during the Crypto Wars in the 90s, but soon realised that the number of people you can talk to with it is limited. Even back then, there wasn't a good way to do it when your email lives on a central server (as it did for students back then, and as it does for everyone using webmail now).

Schneier's manifesto for taking back the Net looks good and is the only way it can actually work: privacy needs to be designed in, not layered on top. Much like all those "let's replace Facebook with a distributed system" projects, though, I suspect network effects will doom it.

(no subject)

Date: 2013-09-09 08:10 pm (UTC)
owl: girl with laptop (laptop)
From: [personal profile] owl
I have EE as they were they only company that has a data connection at both my house and my dad's, but now he is moving to a site that seems to not even have normal reception, so I don't know if I'll stay with them when this contract runs out. So far they haven't been particularly cheap but they haven't screwed me over in the ways you describe, probably because I stick with the original minutes-texts-and-data contract and ignore all their upselling.


I use Firefox Mobile for browsing. I like that it had add-ons, which mobile Chrome doesn't. And I also have become fatalistic and taking refuge in being too boring to take an interest in.

(no subject)

Date: 2013-09-10 12:51 am (UTC)
nicki: (Default)
From: [personal profile] nicki
Our best insurer of privacy is the sheer number of mass communications happening at any given time. Nobody can watch all the traffic cameras, nobody can read all the email, nobody can listen to all the skype. If you draw attention, though, you're screwed and that's pretty much the way it's always been.

(no subject)

Date: 2013-09-12 12:02 am (UTC)
nicki: (Default)
From: [personal profile] nicki
We're still dealing with GIGO systems and analytics, though. Google has some of the best analytics in the world and even they sometimes can't come up with something I'm specifically looking for, even if I know it's there. The ability to sort out general people with the level of obscuring referentials that people use would be impossible at the current tech levels. Using specific targets, intelligence can come up with enough human eyes to review limitted segments of data, but one of the gifts of the technological age is the ever increasing amount of data that would require reviewing if one were using a broad sweep. It isn't exactly safety in numbers, it's more an increasingly lower likelihood of being the one person picked out of an ever increasing crowd. (otherwise known as the antithesis of the "well somebody has to win the lottery" theory of financial planning :P )

(no subject)

Date: 2013-09-10 09:53 am (UTC)
kerrypolka: Contemporary Lois Lane with cellphone (Default)
From: [personal profile] kerrypolka
I can't fight a state-backed intelligence agency; I'm just going to assume that every aspect of my life is completely transparent to the US government and likely a whole bunch of even shadier actors, I'm just hoping that I'm too boring for them to care about.

Yeah, this is my feeling as well (also, sorry on behalf of my country's government, everybody :/) - basically not a lot that can be done about it, except for being (a) dull and (b) one of billions, as [personal profile] nicki says.

(no subject)

Date: 2013-09-11 01:48 pm (UTC)
lovingboth: (Default)
From: [personal profile] lovingboth
Gosh, I am glad I have never had any dealings with Orange.

I did use GiffGaff for my (original model) Desire for a while, but I found the data very slow - if I put a different SIM in, the speed at least doubled. When GG stopped being very cheap, I used T-Mobile on the Desire (six month's data plus effectively two month's calls for £20) and my Virgin PAYG SIM in a cheap phone (average monthly bill £1).

I've now got the Virgin SIM in the Desire for £7/month.

My solution to phone envy was to keep the Desire and get a s/h Nexus 7 for the things that actually need a bigger screen / faster processor. It was much cheaper than getting a new phone too. Had I waited until now, I would have grabbed one of the Nook HDs being sold off now instead.

It's worth looking on XDA-Developers to see what ROM options you have. I was running CM7.1 on the Desire, but while development on that has stopped for CM, some other ROMs give vastly more memory space (by moving much, much more to the microSD card).


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Miscellaneous. Eclectic. Random. Perhaps markedly literate, or at least suffering from the compulsion to read any text that presents itself, including cereal boxes.

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